Privacy Policy

Publisher：Pylon Technologies Co., Ltd

Update date：2022-08-17

Effective Date：2022-08-17

Prompt terms

Pylontech Home（Hereinafter referred to as "App"）Knowing the importance of personal information to you and your trust is very important to us, we will protect your personal information and privacy security in accordance with laws and regulations and with reference to industry best practices. We have formulated the "Privacy Policy" of this App and specially reminded: We hope that you will read and understand this Privacy Policy carefully before using the relevant services in order to make appropriate choices.

This Privacy Policy will help you understand that we will collect and use your information in accordance with the Privacy Policy, but will not collect personal information in a mandatory bundle just because you agree to this Privacy Policy. When you use or enable relevant functions or use services, we will collect and use relevant information necessary to achieve functions and services. Unless it is necessary information to achieve business functions or according to laws and regulations, you can refuse to provide it without affecting other functions or services. We will itemize the information we collect in our Privacy Policy.

When you use our products or services, we need to comply with the relevant requirements of laws and regulations Collect, store, use, share With your information, as well as providing you with services and improving the quality of services, we hope to explain to you through this policy: what data we collect when you use our products or services, why we collect this data, what we use this data for, and how we protect this data. This policy is closely related to our products or services you use, and is essential for you to exercise your user rights and protect your user information.Please Read carefully and fully understand the content of this policy before using our products or services.

Important content of the terms and conditions related to your personal information rights and interests has been highlighted in bold, please pay special attention.

1.How We Collect and Use Personal Information

2.How We Use Cookies and Similar Technologies

3.Third parties involved in the use of data, as well as the transfer or disclosure of personal information

4.How We Store Personal Information

5.How we keep personal information secure

6.How We Manage Personal Information

7.Protection of information on minors

8.Updates and Notices to the Privacy Policy

9.Contact

1、How We Collect and Use Personal Information

We will collect information that you voluntarily provide when you use the Services and collect information generated during your use of functions or receipt of Services through automated means:

1.1 Register, Login

• When you sign up and log in to the app, you can pass Email account Create an app account and password, which are collected to help you complete your registration
• When you access the app, you need to log in to use the application functions such as overview, power station, work order, support, and me
• The information collected and used to implement business functions is as follows: email account, nickname, password, and email verification code. For example, when you register an account, Pylon will send a verification code to your email address, which you need to verify through the verification code.

1.2 Password recovery

• You can retrieve your password through the recovery function, which is necessary to protect the security of your account, and we need you to enter the verification code you received in your email to authenticate when retrieving your password.

1.3 Information display

1.3.1 Log information for information display includes:

• Location information: When you turn on the location function of your mobile device and use location-based services through system authorization, we will collect and use your location information to search for nearby battery devices for you.
• Log information: When you use the products/services we provide, we will collect your search, click, share and other information and save it as relevant web logs, including your IP address, language used, version of operating system, date and time of access, network requests, etc.

1.3.2 Data analysis

We will de-identify the information collected and used above, and the data analysis will only correspond to a specific code that cannot be directly associated with your identity, and will not be associated with your real identity.

1.4 User Feedback and Services

• Customer Service & Questions:In order to contact you, help you solve the problem as soon as possible or record the solution and results of the relevant problem, we may save you with us Communication/call records and related content (including account information, feedback information, other information you provide to prove relevant facts, or contact information you have left), if you make inquiries, complaints or suggestions for specific orders, we will use your account information and order information.为To facilitate the use of customer service or feedback functions for non-logged in users, we may associate the above information with your device information and can be viewed after logging in.
• Questionnaires：In order to provide services and improve the reasonable need to improve the quality of services, we may also use other information about you, including the relevant information you provide when you contact customer service, and the questionnaire response information sent to us when you participate in a questionnaire; If you do not wish to, you may also refuse to provide participation in the survey.

1.5 Operational and security assurance

• Operation and security guarantee: We are committed to providing you with safe and reliable products and use environment, and providing high-quality and reliable service and information is our core goal. We collect in order to maintain the normal operation of our services and protect the legitimate interests of you or other users or the public from loss Necessary information to maintain the safe and stable operation of products or services.
• Use of device information and log information: In order to ensure the safe operation, quality and efficiency of software and services, we will collect you Hardware model of the device, operating system version number, device identifier (Android such as IMEI, AndroidID, OAID, IMSI, ICCID, MEID, iOS such as IDFV, IDFA; Different identifiers will vary in terms of validity period, whether it can be reset by the user, and how to obtain it), Bluetooth (Bluetooth), software version number, network access method, type, status, network quality data, operation, usage, service logs. We may associate your device information or email account with your App account.

1.6 Change of the purpose of collecting and using personal information

Please understand that with the development of our business, the functions of the App and the services provided may be adjusted and changed. In principle, when a new function or service is related to the function or service we currently provide, the personal information collected and used will be directly or reasonably related to the original processing purpose. In scenarios that are not directly or reasonably related to the original processing purpose, we will collect and use your personal information, and will inform you again in accordance with the requirements of laws, regulations and national standards through page prompts, interactive processes, and agreement confirmation, and obtain your consent.

1.7 Device permission call

To ensure the normal implementation of relevant business functions, we need to call the necessary permissions according to the specific usage scenario, and ask you in a pop-up window before calling.

• Location permissions：Some third-party functional components used within our products request location information to help users locate the power station when creating it. You have the right to choose whether or not to agree, and if you do not agree, you will not be able to use Location Services.
• Camera permissions：When you use the functions such as Create Power Station, Work Order, and Feedback, if you need to take photos and upload photos of the power station, work order attachments, feedback content, etc., you will apply for the permission to take photos to ensure that you can use the photo function normally. You have the right to choose whether or not to agree, if you do not agree, you will not be able to use the photo service.
• Album permissions：When you use the functions such as creating power stations, work orders, feedback, etc., in order to be able to send photos you already have on your phone, you need to obtain album permissions. You have the right to choose whether to agree or not, if you do not agree, you will not be able to open the album and upload existing photos directly.
• Read and write mobile phone storage permissions：When using the save application cache function and image upload service in our products, you may apply for read and write permissions to external storage. You have the right to choose whether or not to agree, if you do not agree, you will not be able to use the image upload service.
• Bluetooth permissions：When you use the App to connect to a collector device, you need to allow Bluetooth to configure the collector's network. You have the right to choose whether to agree, if you do not agree, you will not be able to use the Bluetooth function, and the App will not be able to complete the relevant network configuration operations of the collector.
• Data permissions：When you use the registration and login, modify or retrieve password, app feedback function, upgrade collector, upgrade battery version function, view document function and information sharing function, you need to let the app connect to the network through Wi-Fi or mobile data data. You have the right to choose whether to agree, if you do not agree, you will not be able to use the above functions, and the App will not be able to upload or download network data.

You can choose to disable some or all of the permissions in the settings of the device, which may cause the corresponding business functions to be unable to be implemented or achieve the expected results.

1.8 Third-party SDK catalog

• Baidu map SDK

  • Purpose of use: To help users locate locations when posting information
  • Type of personal information involved: Device identification information (IDFV、OAID、IMEI、MEID、IMSI etc)、 Geolocation information (GNSS Information, IP address, WLAN access point, base station information, Bluetooth device, etc)
  • Third-party entity: Baidu Software Co., Ltd
  • Link to official website:https://wwwbaidu.com/
  • Privacy Policy:https://privacy.baidu.com/policy/
  • Note: The corresponding privacy policy of Baidu Maps SDK applies to the App

2.How We Use Cookies and Similar Technologies

Similar technologies such as cookies and device information identification are commonly used on the Internet. When you use the App and related services, we may use relevant technologies to send one or more cookies or anonymous identifiers to your device to collect, identify and store information when you access and use this product. We promise not to use cookies for any purpose other than those described in this Privacy Policy. We use cookies and similar technologies primarily to enable the following functions or services:

2.1 Ensure the safe and efficient operation of products and services

We might Set up authentication and security cookies or anonymous identifiers to confirm that you are securely logged into the Services or have experienced theft, fraud, and other illegal activities.These technologies also help us improve service efficiency, login and responsiveness.

2.2 Helps you have an easier access experience

  Using such technologies can help you save yourself from repeatedly filling in personal information.

2.3 Clearance of cookies

Most browsers provide users with the ability to clear browser cache data,You can perform the corresponding data cleaning operation in the browser settings function. If you do so, because of these modifications, you may not be able to use the services or corresponding functions provided by the Company relying on cookies.

3.Third parties involved in the use of data, as well as the transfer or disclosure of personal information

3.1 Partners involved in the use of data

3.1.1 principle

• Principle of legality: Where data use activities are involved in the process of cooperation with partners, they must have a legitimate purpose and comply with the legal basis of law. If the partner's use of information is no longer in accordance with the principle of legality, it should no longer use your personal information, or use it after obtaining the corresponding legal basis.
• Justification and minimum necessity: Data must be used for a legitimate purpose and only as long as necessary to achieve the purpose.
• Security prudence principle: We will carefully evaluate the purpose of the partner's use of the information, conduct a comprehensive assessment of the security guarantee ability of these partners, and require them to comply with the cooperation legal agreement. We will strictly monitor the security of software tool development kits (SDKs) and application program interfaces (APIs) obtained by partners to protect data security.

3.1.2 Delegated processing

Some specific modules or functions in this business function are provided by external vendors. For example, we engage service providers to assist us in providing customer support.

For companies, organizations and individuals entrusted to process personal information, we will sign strict confidentiality agreements with them, requiring them to process personal information in accordance with our requirements, this Privacy Policy and any other relevant confidentiality and security measures.

3.1.3 share

We will not share your personal information with any company, organization or individual other than the company unless we obtain your explicit consent.

Unless otherwise required by laws, regulations and regulatory authorities, we only share your information with third parties in security and analytical statistics. If it is necessary to share your information with a third party in order to provide you with services, we will evaluate the legality, legitimacy and necessity of the third party's collection of information. We will require third parties to take protective measures for your information and strictly comply with relevant laws, regulations and regulatory requirements.

We may share your personal information externally in accordance with laws and regulations, or in accordance with the mandatory requirements of government authorities.

3.1.4 Scope of Partners If the specific functions and scenarios involve services provided by our affiliates and third parties, the scope of partners includes our affiliates and third parties.

3.1.5 Implement security and analytics statistics to provide information

• Secure use: We take the security of accounts, services and content very seriously. In order to protect the security of your and other users' accounts and property, and protect the legitimate and legitimate rights and interests of you and us from illegal infringement,Our partners may use necessary equipment, account numbers and log information.
• Product analysis: To analyze the use and performance of our products，Our partners may need to use information such as product usage (crashes, crashes), device identification information, and overall app installation usage.

3.2 Transfer

We will not transfer your personal information to any company, organization or individual, except in the following circumstances:

• Transfer with explicit consent: With your explicit consent, we will transfer your personal information to another party
• At In the event of a merger, acquisition or bankruptcy liquidation, if the transfer of personal information is involved, we will require the new company or organization holding your personal information to continue to be bound by this Privacy Policy, otherwise we will require the company or organization to seek authorization and consent from you again.

3.3 Openly

We will not disclose your personal information unless we comply with national laws and regulations or obtain your consent. We will disclose your personal information Adopt industry-compliant security safeguards.

4.How We Store Personal Information

4.1 Storage location

In accordance with laws and regulations, we store your personal information collected and generated in the course of domestic operations in the People's Republic of China. If we transfer overseas, we will strictly abide by the relevant laws and regulatory policies of China, and will comply with relevant national regulations or seek your consent.

4.2 Storage period

We are only in Retain your personal information for the period necessary for the purpose of providing the App and Services，For example：

• Email account: When you use your email account to register and log in, we need to continue to retain your email account in order to provide you with normal services, respond to your possible inquiries and customer complaints, and protect the security of your account and system
• The information you post will be retained for as long as you have not withdrawn, deleted or closed your account

If you cancel your account, actively delete personal information or exceed the necessary period, we will treat your personal information for deletion or anonymization，However, the following exceptions apply:

• Comply with laws and regulations regarding information retention requirements
• Where it is necessary to reasonably extend the time limit for financial, auditing, dispute resolution and other purposes

5.How we keep personal information secure

5.1 We take the security of your personal information very seriously

We will endeavor to take reasonable security measures (including technical and administrative) to protect your personal information from improper use or unauthorized access, public disclosure, use, modification, damage, loss or leakage.

5.2 We will use no less than industry-friendly security technology

As Encryption technology, anonymization and related reasonable and feasible means Protect your personal information and use security mechanisms to prevent malicious attacks on your personal information.

5.3 We will establish a special security department, security management system, and data security process to ensure the security of your personal information

We Adopt strict data use and access regimes，Ensure that only authorized personnel have access to your personal information, and conduct security audits of data and technology in a timely manner.

5.4 Notwithstanding the above reasonable and effective measures have been taken and the standards required by the relevant legal provisions have been complied with

However, please understand that due to technical limitations and various malicious means that may exist, in the Internet industry, even if we do our best to strengthen security measures, it is impossible to always guarantee 100% security of information, and we will try our best to ensure the security of the personal information you provide to us.

5.5 You acknowledge and understand that the system and communication network you use to access our services may have problems due to factors beyond our control

Therefore, we highly recommend you Take active measures to protect the security of personal information, including but not limited to using complex passwords, changing passwords regularly, and not disclosing your account password and related personal information to others.

5.6 We will formulate an emergency response plan and immediately activate the emergency plan in the event of a user information security incident

Work to prevent the impact and consequences of these security incidents from spreading. Once a user information security incident (leakage or loss) occurs, we will promptly inform you of the basic situation and possible impact of the security incident in accordance with the requirements of laws and regulations, the disposal measures we have taken or will take, suggestions that you can independently prevent and reduce risks, and remedial measures for you. We will promptly inform you of the relevant circumstances of the incident in push notifications, emails, letters, SMS and related forms, and when it is difficult to inform you one by one, we will issue an announcement in a reasonable and effective manner. At the same time, we will also report the handling of user information security incidents in accordance with the requirements of relevant regulatory authorities.

6.How We Manage Personal Information

We attach great importance to your management of personal information and do our best Fully protect your personal information access, copy, correct, supplement, delete, withdraw consent authorization, cancel account, complaints and reports，To enable you to have the ability to protect your privacy and information security. In order to optimize your experience, we may also adjust the operation settings, so the following guidelines are for reference only.

6.1 You can inquire and correct your personal information through the App, under "My → Account"

• Check your identity information, including name, email address, password, etc
• If you find that your name is wrong, click on the name option directly to edit it. If you want to change your password, you need to click on Password Selection, enter the old password and the new password you want to replace to complete the change

6.2 Manage your entitlement scope

If you want to change the authorization scope, you can modify the authorization scope through the mobile phone permission settings. For example, you can turn off identification permissions such as geolocation services, cameras (cameras), storage, etc., change the scope of consent or withdraw your authorization in the operating system of the device itself. When authorization is turned off, we will no longer collect information related to these permissions.

Specific business functions and services will require your information to be completed, and after you withdraw your consent or authorization, we cannot continue to provide you with the functions and services corresponding to the withdrawal of consent or authorization, and will no longer process your corresponding personal information. However, your decision to withdraw your consent or authorization will not affect the company's previous processing of personal information based on your authorization.

6.3 In the following cases, you can request us to delete your personal information

• The purpose of processing has been achieved, cannot be achieved, or is no longer necessary to achieve the purpose of processing
• We have ceased to provide products or services, or the retention period has expired
• Withdrawal of consent by the individual
• If our processing of personal information violates laws, administrative regulations or agreements with you
• Other circumstances provided for by laws and administrative regulations

Deletion of personal information: refers to the act of removing personal information from systems involved in the realization of daily business functions, so that it remains unrecoverable or accessible. After you or we assist you in deleting the relevant information,Due to applicable laws and security technology limitations, we may not be able to immediately delete the corresponding information from the backup system, and we will securely store your personal information and restrict any further processing of it until the backup can be erased or anonymized.

6.4 Notwithstanding the above agreements, in accordance with relevant laws, regulations and national standards, we may not be able to respond to your request under the following circumstances:

• Directly related to national security and national defense security
• Directly related to public safety, public health, and major public interests
• Directly related to criminal investigation, prosecution, trial and enforcement of judgments
• There is sufficient evidence that you have subjective malice or abuse of rights
• Responding to your request will cause serious damage to the legitimate rights and interests of other individuals and organizations
• Involving trade secrets

7. Protection of information on minors

7.1 Principles for the Protection of Personal Information of Minors

We attach great importance to the protection of minors' personal information. App Mainly for adults.if You are a minor under the age of 18, and you should read and agree to this Privacy Policy under the supervision and guidance of your parents or other guardians before using this product. If you are the guardian of a minor under the age of 16, you should read and agree to this Privacy Policy for your ward before using the App and related services.

7.2 We protect the personal information of minors in accordance with relevant national laws and regulations

Collect, use or disclose the personal information of minors only as permitted by law, with the explicit consent of parents or other guardians, or as necessary to protect minors; If we discover that the personal information of a minor has been collected without the prior consent of a verifiable guardian, we will try to delete the relevant information as soon as possible.

7.3 If you are the guardian of a minor

When you have other questions about the personal information of the minors under your guardianship, please contact us through the contact information published in the company's privacy policy.

8. Updates and Notices to the Privacy Policy

8.1 In order to provide you with better services, the App and related services will be updated and changed from time to time

We will make changes to this Privacy Policy from time to time that form part of this Privacy Policy and have the same effect as this Privacy Policy, and we will not reduce your rights under this Privacy Policy in effect without your express consent.

8.2 When this Privacy Policy is updated, we will send an updated version in the App

Before the updated Terms take effect Remind you of the updated content through official website announcements or other appropriate means so that you can keep abreast of the latest version of this Privacy Policy.

9. Contact

9.1 App Provided by Pylon Technologies Co., Ltd

If you have complaints, suggestions, or questions about personal information protection issues, you can send them to (sys.account@pylontech.com.cn)，We verify and verify your user identity and respond to your complaints and reports within 15 days.

9.2 If you have any questions, comments or suggestions about the content of this Privacy Policy

You can contact us through the "Feedback" page of the My Menu item in the App client.